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Mobiles
Get help to manage mobile settings, change plans and troubleshoot calls or data.
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- What’s a Telstra One Number and how do I manage it?
- Can I put my SIM into another device?
- How do I switch or transfer my mobile service to Telstra?
- How do I activate my post-paid SIM card?
- Can I change my mobile number?
- What’s a cooling off period?
- How do I set-up and use voice-activated calling with Google Nest?
- How do I transfer data from my old phone to my new Samsung Galaxy S21?
- How do I set up and manage MessageBank®, call forwarding and extended ring time?
- How do I activate a service on eSIM?
- What are the new Telstra Upfront plans and how do I manage them?
- I'm a Telstra business customer; where do I read more about my Upfront plan?
- Does my Telstra Upfront Mobile plan include Premium SMS?
- How do I cancel my mobile or mobile broadband service?
- How do I check my mobile or tablet plan?
- Can I change my Pre-Paid service to post-paid, or vice-versa?
- How do I change my mobile plan?
- How do I buy a Data Pack or International Calling Pack?
- What is extra data and how is it different to excess data charges?
- How do I check and manage my mobile data usage?
- Can I pay for a mobile phone or tablet in monthly instalments?
- How do I upgrade, swap or trade in my device?
- How do I track and get updates about my online order?
- How do I activate my Pre-Paid service?
- What’s the best way to manage my Pre-Paid service?
- How do I view or change my Pre-Paid plan?
- How do I get extra data?
- How do I recharge my Pre-Paid service?
- How do I set up, manage and cancel my auto recharge?
- How do I get a tax invoice for my Pre-Paid recharge?
- How to order a digital voucher to recharge your Pre-Paid service?
- What SMS alerts do I get on my Pre-Paid service?
- FAQs on Pre-Paid Mobile Plans
- FAQs on Pre-Paid Complete
- We’re phasing out a few Pre-Paid features
- How do speed caps work on Pre-Paid mobile plans?
- How do I make my number private?
- How do I use my phone as a Wi-Fi hotspot?
- How do I manage caller ID on my mobile service?
- Telstra Wi-Fi Calling and SMS
- How do I unlock my SIM card?
- How do I unlock my phone from the Telstra network?
- How can I extend my mobile device's battery life?
- How do I use and manage my eSIM service?
- How do I use and manage my dual SIM device?
- What can I do if my mobile reception is interrupted?
- Network diagnostics in My Telstra
- What's the mobile 4G Smart Antenna and how do I install it?
- 3G closure - what do I need to know?
- Why can’t I connect to a mobile network?
- How do I restart my device?
- How do I check if I’m in a mobile coverage area?
- How do I check if there is an outage?
- What is a Blue Tick device?
- How do I fix an issue with my mobile device?
- Why can’t I connect to a mobile network?
- How do I restart my device?
- How do I check if I’m in a mobile coverage area?
- How do I check if there is an outage?
- What should I do if I can’t make voice calls?
- How do I report a Mobile Black Spot?
- How do I fix an issue with my eSIM service?
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