What is 5G Business Internet?
5G Business Internet uses our next-gen 5G mobile network to deliver 5G-fast internet, setting up your business for the future. Because our 5G internet uses wireless technology, you can install it yourself to get connected fast. That means less interruptions so you can get on with business.
*Typical evening download speed range 50-600Mbps. Average & typical speeds measured at the modem. Speeds over Wi-Fi may be slower. Select areas & eligible customers only.
Why choose us for 5G internet?
No lock-in contract
If you’re not happy with your 5G Business Internet service, you can cancel with no obligation. Just return the modem to us in good working order within 21 days of cancellation through our no cost eParcel service.
First month on us
Experience 5G Business Internet for $0 upfront with your first month on us. Your first month on us won’t start until your modem's up and running.
Fast, easy self-setup
No tech appointments. No ethernet cables. No waiting. Set up the 5G plug-and-work modem yourself in minutes to maintain business momentum.
Try it before you invest
Try 5G Business Internet and make sure you love it before you cancel your existing internet service. Once you know your preference, cancel whichever one you don’t want.
1. Check your address
Confirm if Telstra 5G Business Internet is available to you.
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5G Business internet is available at your address
Connection address
Great! You can connect to 5G Wireless Internet.
The address you entered
2. Select 5G Business Internet plan
Try it on us for a month then $85 per month thereafter.
First month on us, Telstra 5G Business Internet , Available , Unavailable , Unavailable , Unavailable
$0 for the first month
378Mbps average download speeds (average speed range is between 50Mbps to 600Mbps) with a average upload speed of 46Mbps (average speed range is 10Mbps to 90Mbps)
Average and typical speeds are into-the-premises speeds measured at the modem. Speeds over Wi-Fi may be slower.
More on 5G internet speeds
What internet is right for your business?
nbn internet
A fast, reliable connection that's great for businesses of up to 10 employees where everyone's working at once.
- Unlimited data plans
- Select speeds to match business needs
- Telstra Smart Modem
- nbn install appointment may be required
- Includes phone line*
5G Business Internet
A super-fast 5G connection for your business, keeping you working and minimising downtime with easy install.
- 1TB data per month
- 5G-fast download speeds
- Telstra 5G modem
- Easy set-up, just plug in and you’re online
- Doesn't include office phone
Mobile broadband
A portable internet connection to use in the office or while you're working on the go.
- Up to 400GB data per month
- 5G-fast speeds* on the go in select areas
- Portable Wi-Fi device
- No installation, connects to devices
- Doesn't support office phones
Business-grade fibre
A premium grade internet service that connects your business to speeds once reserved for large-scale enterprises.
- Quality coverage
- Symmetrical speeds
- Minimised latency
- Multiple supported bandwidths
- Greater reliability
5G MOBILE BROADBAND
Get Australia’s best 5G coverage - in the office or on the go.
For fast 5G internet you can take with you, the Telstra 5G Wi-Fi Pro offers next-gen speeds with no excess data charges in Australia.
5G HELP AND SUPPORT
We’re here to help your business with 5G
Message us to plan a brighter future for your business built on reliable connectivity with Australia’s best 5G. We'll help to answer your questions and complete your 5G internet order.
Frequently asked questions
5G Business Internet setup
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You can connect any Wi-Fi capable devices on your premises to the 5G modem, from PCs to notebooks, and set top boxes to smart appliances. You can also connect up to 4 devices via ethernet using the 4 ports on the 5G modem, and a USB device via the modem’s USB port.
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Set up is super easy. The advanced 5G modem connects wirelessly to the Telstra 5G mobile network so there are no ethernet cables. Just plug it in where you get the strongest 5G signal on your premises, as close to a window as possible. A strong signal will be indicated by a green light on your modem. The 5G modem will then connect with your devices via Wi-Fi.
For instructions on how to set up your modem, visit Getting started - An easy guide for connecting to the internet (PDF, 786KB).
If you need further help with modem setup, message us to speak with our 5G support team.
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No, the 5G Business Internet plan does not support a landline or fixed phone line service. All our nbn plans include a landline at no extra cost.
To explore our nbn service, visit business nbn plans.
5G Business Internet plan and eligibility
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We’re expanding our 5G Business Internet footprint all the time, so keep returning to this page to check if your address becomes eligible.
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Yes, once you’ve confirmed you’re happy with your 5G Business Internet service, you’ll need to cancel your existing internet service if you want to avoid paying for two connections.
We recommend doing this within the first month, so you aren’t charged for two services when your first month on us ends.
To cancel your existing business internet service, contact us.
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We recommend not cancelling your existing internet service while you try 5G Business Internet, to make sure it’s right for you.
If you haven’t cancelled your existing internet service, you can simply cancel the 5G business service and return the 5G modem to us in good working order.
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To cancel your 5G Business Internet plan, call us on 13 20 00. Once your service is cancelled, you must return the modem within 21 days of cancellation to avoid late return fee.
We’ll send you an email with an eParcel consignment ID. Then, simply take your eParcel consignment ID and 5G modem to your nearest Australia Post store and they’ll take care of it from there. We’ll cover the postage so there’s no cost to your business.
This is the easiest way to return the 5G modem and allows you to track the modem on its journey back to us. If you already cancelled your existing internet service, you’ll need to take up a new plan.
5G Business Internet safety and performance
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5G Business Internet delivers a current average evening download speed of 378Mbps (typical speed range 50Mbps to 600Mbps), with a typical upload speed of 46 Mbps (range 10Mbps to 90Mbps)*
Average and typical speeds are into-the-premise speeds measured at the modem. Speeds over Wi-Fi may be slower.
*Download speeds were measured at the in-premise modem during the busy period between 7pm – 11pm over a representative period, typically ranging between 50 and 600Mbps. Upload speeds during this same period typically ranged between 10Mbps to 90 Mbps.
Average and typical speeds may be slower over Wi-Fi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located, how far you are from your modem, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the estimated speed ranges above.
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We don’t recommend running both the 5G internet and your existing business internet service at the same time, as Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you unplug your old modem completely before setting up your new 5G modem.
If you’re happy with your 5G internet service, we recommend you cancel your old internet service to avoid paying for a service you’re not using. We’re giving you one month at no charge so you can decide whether 5G Business Internet is right for you.
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No, your 5G modem is locked to the address you provide when you take up your 5G internet plan, which means you can only use the 5G internet service while at that address.
For fast 5G internet you can take with you on the go, the Telstra 5G Wi-Fi Pro mobile broadband device offers next-gen speeds with no excess data charges in Australia.
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Yes. 5G Internet uses the same technology as the 5G mobile network and has been extensively tested to ensure it meets independent health authority requirements.
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No. Your 5G modem is locked to your property’s location, which means you can only use it to access our 5G network while it is at that address. When moving premise you must cancel your 5G Home or Business Internet plan and return your 5G modem to us in good working order. You will need to purchase a new 5G Home or Business internet plan for the premise you are moving in to. Eligibility checks apply to determine if you qualify for 5G Home or Business Internet at your new premise.
Contact us to cancel and place a new order:
Call 13 20 00 or message us
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Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order. This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm. not compatible with Telstra Air, Telstra Broadband or 3 for Free broadband top-ups.
Speed: Average evening download speed is 378Mbps with speeds typically ranging between 50 and 600Mbps*. Typical upload speeds of 46Mbps (ranging between 10Mbps to 90 Mbps). *Average and typical speeds may be slower over WiFi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range.
*Average and typical speeds are into-the-premise speeds measured at the modem. Speeds over Wi-Fi may be slower. Download speeds were measured at the in-premise modem during the busy evening period between 7pm – 11pm over a representative time period, typically ranging between 50 and 600Mbps and upload speeds typically ranging between 10Mbps to 90 Mbps. Once you exceed your included data allowance, your speed will be capped at 25Mbps, and slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
If you cancel your plan in the first 24 months your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or modem fee will apply. Modem fee calculated as $29 x number of months remaining in the first 24 months.
Need help?
Send us a message
Got a question about 5G internet, or need help to complete your order? We’re here to help.
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Find the answers you need on our 5G internet support page.
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