How do I activate my post-paid SIM card?

This article will help you set up, activate or replace a SIM card for post-paid mobile Upfront and non-Upfront plans.

What plan do you have?

Upfront plan

If you’re on a month-to-month plan and pay upfront each month using AutoPay, you have an Upfront plan.

Non-Upfront plan

If you’re on a month-to-month plan and pay later via a monthly bill, then you don’t have an Upfront plan.

Pre-Paid plan

If you pay to recharge your service, you have a Pre-Paid plan, go to How do I activate my Pre-Paid service?

Which describes your situation?

For post-paid plans, choose the statement that best describes your situation to check if your SIM card is already activated and ready to go, or if you need to activate it.

  • Your SIM card should auto-activate. Allow 4 hours for the SIM card to be activated once delivery is confirmed.

    Insert your new SIM card into your device. If your SIM card doesn’t activate within 4 hours, restart your phone.

  • Your SIM card needs to be activated through the My Telstra app. Your service will automatically be activated after 7 days once delivery has been confirmed.

    If you don’t want to activate before this time, you can continue using your existing SIM card until your Telstra SIM card is active.

    To activate your SIM:

    Register for a Telstra ID if you don’t have one.

    1. Insert your new SIM card in your device and open the My Telstra app
    2. Go to Get help
    3. Go to My orders and select your order
    4. Select Activate your SIM.

  • Your SIM card needs to be activated through the My Telstra app.

    1. Insert your new SIM card in your device and open the My Telstra app
    2. Go to Get help
    3. Go to My orders and select your order
    4. Select Activate your SIM.

  • Your SIM card needs to be activated online.

    1. Insert your new SIM card in your device
    2. Go to activate your post-paid service
    3. Follow the prompts to activate your SIM card.

  • Your SIM card is already activated so you don’t need a new SIM card. 

  • Learn more about eSIM Telstra and how to get connected.

Other questions about your post-paid SIM

Where can I find my order number?

You’ll find your order number on the email we sent you. Your online order number is also in the welcome letter that came with your parcel. 

How will I know when my SIM card is activated?

We’ll send you an email as soon as your SIM card is activated.

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