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Accounts & payments
Get help with your payments and account management.
How can we help you with your account or payment question?
- How do I read and understand the charges on my bill?
- What's my billing period and how do the charges work?
- Does Telstra charge fees on some payment methods?
- Why have I received a final bill?
- Why can't I access Premium SMS or other third party content?
- What are Early Termination Charges?
- Why was I charged a late payment fee?
- What's an order estimate?
- How can I access and manage my account online?
- How do I install and use the My Telstra app?
- Can I change or transfer ownership of my Telstra account to someone else?
- Can I give someone permission to access my account?
- Your Telstra Upfront plan explained
- How do I check my contract or cancel my Telstra service?
- What forms of ID can I use to set up a new account?
- What happens when I make a complaint?
- How do I track and get updates about my online order?
- What is a Telstra PIN?
- What is two-step verification?
We want to help you stay connected
If you're experiencing financial hardship and need help with your bill, we're here to support you.
Rather get in touch? Let's get you connected
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Contact us
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If you'd like to speak with us in your preferred language, we've got you covered.
Financial assistance
We understand that sometimes you need a little help.