Search suggestions will appear below the field as you type
No results found
Take me to
Internet
Get help to set up, manage and troubleshoot your home internet.
Browse support topics
- How do I set up my Telstra Smart Modem?
- How do I set up my Telstra Smart Modem for ADSL and HFC Cable?
- Do I need a technician to set up my home internet?
- What happens when a technician comes to set up my home internet connection?
- How do I connect to Wi-Fi?
- What connection types are used on the nbn™ network?
- What is an IP address?
- I've moved home, why has my connection been delayed?
- 5G Internet for Home or Business
- How do I set up and manage Internet Optimiser?
- How do I change my Wi-Fi name and password on my Telstra modem?
- Frequently asked questions about home internet
- How do I cancel my home internet?
- How to restart my modem or network connection device?
- What is Telstra’s satisfaction guarantee?
- 5G Internet for Home or Business
- How do I set up Internet Optimiser to prioritise gaming or work?
- General nbn™ Settings
- Fax on nbn™
- How do I fix an issue with my internet service?
- How to restart my modem or nbn connection box?
- How can I improve my home internet speed?
- What do the lights on my nbn™ connection box mean?
- What speeds will I get from my Telstra home internet?
- What content uses the most data?
- What happens when I report a fault?
- What should I know about my technician service appointment?
- What if my home internet stops working?
- 5G Internet for Home or Business
- How do I fix issues with Internet Optimiser?
- How do I set up my Telstra Smart Modem?
- How do I set up my Telstra Smart Modem for ADSL and HFC Cable?
- How do I set up my Smart Wi-Fi Booster with a Telstra Smart Modem?
- How do I access my modem settings?
- How do I connect my computer to my modem via an Ethernet cable?
- How do I set up port forwarding on my modem?
- Can I move my Smart Modem to another room?
- Connecting your home phone to our 4G network
- Help with your Telstra Smart Modem
- Help with your Telstra Smart Wi-Fi Booster
- How do I connect a DECT handset to my Telstra Smart Modem?
- How do I restart my modem or network connection device?
- Stay connected with your Telstra Smart Modem
- How do I set up and manage Internet Optimiser?
- What is SmartFix?
- How do I set up my Pre-Paid Mobile Broadband device?
- Mobile broadband user guides
- How do I fix an issue with my mobile broadband device?
- What's the mobile 4G Smart Antenna & how do I install it?
- What can I do if my mobile reception is interrupted?
- How do I report a location with poor mobile coverage?
Rather get in touch? Let's get you connected
My Telstra app
Help made easy with the My Telstra app
Contact us
We're here to answer your questions.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.
Financial assistance
We understand that sometimes you need a little help.