Change plan

Change your plan to suit your needs

We get it - Things change. That’s why we have no lock-in contracts, so you can change your internet plan once a month if you need to.
Change your plan

What type of internet plan do you have?

We have two types of internet plan - Upfront and post-paid. If you’re not sure which you have, you can check your plan type in My Telstra. Or choose your change option below.

How to change a post-paid plan

  • If you signed up to your internet plan before July 2021 and you receive monthly bills, you're probably on a post-paid internet plan. 
  • To change your plan, check your address to see what plans are available then choose the right option for you. 
Check which plans are available

How to change an Upfront plan

  • If you signed up to your internet plan after July 2021 and you pay via AutoPay instead of getting monthly bills, you're probably on an Upfront internet plan.
  • To change your plan, sign in to My Telstra. 

Ready to change? Let's get started

Check which plans are available at your address.

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

, Address suggestions will appear below the field as you type,

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Great!

Connection address

Available

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Premises technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Building technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Node technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Curb technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fixed Wireless technology. Please call us on 1800 993 728 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 993 728

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

Connection address

Available

You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 13 22 00

Great!

Connection address

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

Connection address

Available

You can connect to 5G Wireless Internet.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan

Woo-hoo! Your address is nbn-ready.

Connection address

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn
nbn co’s equipment shortage is over
Great news! You're almost ready to connect to the nbn.

In the meantime, check out our great range of internet plans. While you wait, you may be able to use mobile broadband at your address to get connected. If you have any questions, please message us.
Your address

Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.

Your address


For satellite options, please contact the nbn.
Browse our mobile broadband plans
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Choose your post-paid plan

All plans include unlimited data and give you the flexibility to change your plan once a month.

  • Check address
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Standard , nbn™25 , Available , Unavailable , Unavailable , Unavailable

    25Mbps typical download speeds 7pm - 11pm

    month-to-month

    $80 monthly

    Good for browsing, social media, emails and SD video streaming.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 25
      Mbps

      Download

    • 4
      Mbps

      Upload

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your addressuntil you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-23 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    This plan's maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Available without upgrade

    This plan doesn’t require an nbn tech upgrade

    Check address
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Call 1800 993 728
    View cable plans
    View ADSL plans
    Call 1800 008 994
    Not available at your address
    Message us
  • Check address
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Standard Plus , nbn™50 , Available , Unavailable , Unavailable , Unavailable

    50Mbps typical download speeds 7pm - 11pm

    month-to-month

    $95 per month

    Better for multiple users, HD video streaming and video calling.

    Better for multiple users, HD video streaming and video calling.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 50
      Mbps

      Download

    • 17
      Mbps

      Upload

    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    As your connection type is Fixed Wireless, the above upload and download typical plan speeds do not apply. Typical download speeds of 2-55 Mbps (7-11pm) apply. Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However we estimate that your maximum available download speed is .

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Available without upgrade

    This plan doesn’t require an nbn tech upgrade

    Check address
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Call 1800 993 728
    Not available at your address
    Not available at your address
    Call 1800 008 994
    Not available at your address
  • Check address
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Premium , nbn™100 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    100Mbps typical download speeds 7pm - 11pm

    month-to-month

    $110 monthly

    Best for multiple users, Ultra HD video streaming and serious gaming.
    Best for multiple users, Ultra HD video streaming and serious video gaming.
    Amazing access for larger households with lots of high demand connected devices.
    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    • 100
      Mbps

      Download

    • 17
      Mbps

      Upload

    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan. Speeds experienced may be lower due to factors incl. in-home set up and wiring and will be confirmed post connection.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .

    This plan’s maximum download speed is supported at your address.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Available without upgrade

    This plan doesn’t require an nbn tech upgrade

    Check address
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Change plan now
    Call 1800 993 728
    Not available at your address
    Not available at your address
    Not available at your address
    Message us
  • Check address
    Find out why
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Superfast , nbn™250 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    250Mbps typical download speeds 7pm-11 pm

    month-to-month

    $140 monthly

    $1 for first month month-to-month Then $110 per month

    Min cost $217 for new customers who cancel after 1 mth. See Premium details

    $31 for first month month-to-month Then $140/mth.

    Min cost $247 for new customers who cancel after 1 mth. See Superfast details

    $71 for first month month-to-month Then $180/mth.

    Min cost $287 for new customers who cancel after 1 mth. See Ultrafast details
    Amazing access for larger households with lots of users on high demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    Superfast Speed.
    Typical plan speeds 7pm-11pm:
    • 250
      Mbps

      Download

    • 22
      Mbps

      Upload

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Superfast speed is not available.
    As your connection type is FTTN, unfortunately Superfast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    As your nbn connection type is FTTC, Superfast speed isn’t available at your address. Find out why

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.

    Available without upgrade

    This plan doesn’t require an nbn tech upgrade

  • Check address
    Find out why
    Find out why
    Find out why
    Find out why
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade
    Free nbn tech upgrade

    Ultrafast , nbn™1000 , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

    700Mbps typical download speeds 7pm-11pm

    month-to-month

    $180 monthly

    Fastest connection for larger households with multiple high-demand devices.

    Plan speeds

    Typical evening speeds 7pm-11pm:
    Ultrafast Speed.
    Typical plan speeds 7pm-11pm:
    • 700
      Mbps

      Download

    • 40
      Mbps

      Upload

    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Not avail. on FTTN/B/C or Fixed Wireless. Plan avail to HFC and FTTP connections only.
    As your connection type is FTTB, unfortunately Ultrafast speed is not available.
    As your connection type is FTTN, unfortunately Ultrafast speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultrafast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultrafast speed is not available.

    As your nbn connection type is FTTC, Ultrafast speed isn’t available at your address. Find out why

    As your connection type is Fixed Wireless, unfortunately Ultrafast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    This plan’s maximum download speed is not supported at your address. Find out why

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Available without upgrade

    This plan doesn’t require an nbn tech upgrade

Why we’re Australia’s most popular nbn provider

Network security

Our industry-leading cyber security measures help block malicious content before it gets to you and keep your personal info safe. 

Aussie-based Call Centres

With our call centres coming back home, it’s easy to get the support you need. 

Australia's no. 1 internet provider - trusted by more Australian homes

We’re committed to providing a reliable internet connection. 

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices. New Telstra nbn customers only 

Explore Telstra Plus

Moving house

Change your address and your plan in one move

Moving house? We’ll move your internet services to your new address and change your plan at the same time. It’s easy with Telstra.

Additional charges may apply for non-standard moves.

Start your move

Frequently asked questions

  • You can change your plan once per billing month. Just pick a plan and we’ll switch you over. 

  • Yes, your existing add-ons will stay on your account. You can add on other extras such as subscription services when you change your plan, and remove them anytime.  

  • Changing your internet plan won’t affect your Foxtel service. It will still be available to you and will still appear on your account.

  • No, unfortunately we can’t carry any credit offers from one plan to another when you change plans. 

  • You can check the status of your order here.

  • We’ve simplified our internet plans to better suit our customer needs. Our new Upfront Internet plans are flexible and transparent, with no unexpected call charges or late payment fees. Here are the key upgrades: 

    • No lock-in, month to month plans. Our Upfront plans are month to month. This means you can change plan once a month or cancel it at any time – if you leave within 24 months simply return your modem in good working order within 21 days or pay a $200 non -return fee. 

    • Simpler, upfront charging. On our older post-paid plans you receive a bill and your account is debited for the last month. On our Upfront plans, you pay automatically at the start of each billing period via our Autopay direct debit payment method. 

    • We’ve added more to our plans, including 30 minutes of calls each month from Australia to standard international numbers as well as unlimited calls to standard local, national, 13 numbers and Australian mobiles. 

  • AutoPay is an automatic upfront monthly payment that you set up with your nominated credit card, debit card or bank account. It’s like direct debit only in advance, and there are no bills: you get a receipt via email or SMS after payment. AutoPay is the only payment method for our Upfront Internet plans. 

    When you sign to an Upfront Internet plan, we’ll ask you for your bank account or credit or debit card details during the order and save them as your default AutoPay payment method. Then, on the same day each month, the monthly cost of your Upfront plan will be paid using that card or account. If your payment is due on a date that isn’t in every month (e.g., 31st), it will be paid the following day. Learn more about AutoPay  

  • No, there are no Early Termination Charges if you cancel your plan. If you leave within 24 months, simply return your modem in good working order within 21 days or pay a $200 non-return fee. 

  • Yes, our Upfront Internet plans include a home phone service, the same as our post-paid internet plans. 

  • Information about your service 

    Important

    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

    The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability

    Services not available to all areas or premises.

    nbn™ New Development Charge

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Telstra Smart Modem™

    Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

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