Setup and manage MessageBank

To activate MessageBank® Plus, send an SMS to 144 saying VVM ON. Once that’s done, follow the steps below:  

1. Go to the phone app on your iPhone
2. Select Voicemail
3. If this is your first time setting up voicemail it’ll ask you to Set up now
4. If prompted to set a PIN, set a 6-digit PIN, you will be asked to re-enter this and it must not be repeating or consecutive digits
5. Choose a default greeting, or select Custom to record a personalised greeting.

If you’re having trouble with MessageBank® Plus, try these steps and check your MessageBank®Plus messages after each step:

1. Check your network connection; if you’re offline, MessageBank® Plus won’t work
2. Make sure voicemail is set up; try calling your number and leave a voicemail
3. Go to Settings > General > Reset and select Reset Network Settings. Your phone will reboot but you won't lose any data.

Use call forwarding to send your incoming calls to your mobile to ensure you never miss a call.

There are several flexible options to choose from including immediate call forwarding, busy call forwarding, no answer call forwarding and call forwarding if you’re out of range or have no coverage. Standard call charges apply for all forwarded calls.

Turn on call forwarding:

1. Press **code*
   • To forward All calls immediately, use code 21
   • For No answer, use code 61
   • For Unreachable/out of coverage, use code 62
   • For Busy, use code 67
2. Enter the phone number you’re forwarding to, including the area code
3. Type in *10#
4. Press Send

For example, to forward All calls, key in the following code: **21*(enter the number you’re forwarding to, including area code)*10# then press Send

Important: 

• For no answer, you can extend your ring time before it diverts, like this: **61*(number you’re forwarding to, including area code)**(number of seconds)# then press Send
• The time before forwarding can only be between 5 and 30 seconds, with increments of 5 seconds. Remember to enter double digits like this: 05, 10, 15, 20, 25, and 30.

To turn off call forwarding, dial the appropriate code listed below on your mobile handset, then hang up.

Press **code*

• To cancel All calls immediately, use code 21
• For No answer, use code 61
• For Unreachable/out of coverage, use code 62
• For Busy, use code 67

If you’d like to prevent calls from forwarding to MessageBank follow these steps:

1. Dial ##002# from your Telstra mobile
2. Press Call/Send
3. You’ll get a notification about Call Forwarding being disabled
4. Press Ok/Dismiss

To resume call forwarding to your MessageBank:

1. Dial **004*101# from your Telstra mobile
2. Press Call/Send
3. You will get a notification about Call Forwarding registration
4. Press Ok/Dismiss

If it says ‘not in service’ when you call 101 it means your MessageBank isn’t active. Please refer back to How to activate MessageBank