5G Home Internet

Telstra Home Internet can deliver 336 Mbps average download speeds, which is very fast. The typical download speed range is 50Mbps to 600Mbps, with 44 Mbps average upload speed (typical upload speed range 10Mbps to 90Mbps).

Speeds will vary across the network. Average and typical speeds are into-the-home speeds measured at the modem. Speeds over Wi-Fi may be slower.

Absolutely! With ridiculously fast download speeds, you can connect multiple devices at once and still enjoy streaming the apps you love.

If you're a casual gamer, 5G Home Internet can be a great option. But if you’re a serious gamer where every millisecond matters, this may not be the plan for you.

Try it on us and see

With your first month on us and no lock-in contract, you can try 5G internet and decide for yourself. If it's not right simply cancel and return the 5G modem in good working order within 21 days to avoid a non-return fee.

Note that our 5G Home Internet plan features 1TB data per month. Most households use less than half that in a month. If you exceed your data allowance, your speeds will be slowed to 25Mbps.

You could, but it's unlikely. 1 terabyte (TB) is a thousand gigabytes (GB) of data. The average Telstra 5G Home household uses less than half that each month.

To give you an idea, we estimate that you could do all of the following activities and still use less than 1TB in a month:

• Send and receive 40,000 emails
• Stream 8,500 hours of music
• Surf the internet for 2,000 hours
• Game for 16,500 hours
• Stream high-def videos for 350 hours or 171 hours for 4K video
• Post to social media for 5,600 hours. 

What happens if I do go over the 1TB data allowance?

You won't be charged, but your speed will be slowed to 25Mbps. To help you manage your usage, we let you know when you've hit 50, 85 and 100% of your data. 

You can also check your usage with the My Telstra app.

You can connect any Wi-Fi capable devices in your home to the 5G Home Modem, from PCs to laptops to set-top boxes to smart appliances. You can also connect up to 4 devices via ethernet using the 4 ports on the 5G Home Modem.

Currently the Telstra Smart Wi-Fi Booster is not compatible with the 5G modem.

What if a device won't connect to the 5G modem?

It could be that the security features of the 5G modem aren't supported by your device. This can be fixed easily by changing your modem's security mode. You can do it yourself by following these steps:

1. Enter http://192.168.0.1/ in your browser and sign in with the username and password on the back of the modem
2. Select Wi-Fi settings
3. Change your Wi-Fi network security mode to ‘WPA2’
4. Then Save.

Or if you'd prefer, you can get help from our support team.

No, all you need is the 5G Home Modem. Just plug it in where you find the strongest 5G signal, place it as close to a window as possible and you're connected.

You should set up your Telstra 5G modem:

• where you find the strongest 5G signal in your home and
• with a view out of a window. 

(A strong signal is indicated by the green light on your modem.)

Don’t place your modem near large metal objects that may block or interfere with its signal, such as

• refrigerators
• microwaves
• TVs
• steel-mesh window security screens. 

Connecting your devices

You won't need any extra cables. The 5G Home modem will then connect with your devices wirelessly. If you're not sure, follow the easy steps in our  5G modem set up guide. If you’re still having trouble visit 5G home support.

What if I experience dropouts on 5G Home Internet?

Dropouts may occur if your modem is placed where the 5G signal is weak. Make sure you find the strongest signal in your home, then place the modem as close to a window as possible there.

Get more tips on good locations for your 5G modem in our 5G modem set up guide.

If you experience multiple dropouts please contact us and we will assist you.

Your home may be in an area that hasn't got 5G coverage yet. Or you may be in a 5G area, but that area has reached its maximum number of 5G Home services.

Wait - why can’t I get 5G internet if I'm in a 5G area?

This is because 5G Home services are limited. If the maximum capacity for 5G Home services in your area has been reached, then you won’t get the best possible experience. If this is the case, we won’t be able to complete your 5G Home Internet order.

If your area does have enough 5G capacity for a great experience, we’ll complete your order and send you a Telstra 5G Home Modem.

To learn more or get help setting up, visit our 5G Home support page.

Remember, you can still connect to fast and reliable Telstra internet via one of our nbn plans.

Phone line

5G Home Internet does not include a fixed phone line. If you need a phone line, 5G Home Internet may not be your best option. All our nbn plans include a fixed phone line at no extra cost. 

Medical and security alarms

Medical alarms, security alarms or lifts that need a phone line to operate won't work on 5G Home Internet. If you have any of these services, check with your provider to see if they have options that are compatible with 5G Home Internet.

Priority Assistance

Unfortunately we can't offer Priority Assistance on 5G Home Internet. If you already have Priority Assistance on another Telstra internet plan, we recommend you remain on the same connection. Learn more about Priority Assistance

We don’t recommend running the 5G Home Internet and your existing home internet service at the same time, as the two Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you unplug your old modem completely while you set up your new 5G Home Modem.

Once you are happy with your 5G Home Internet then we recommend you cancel your old internet service to avoid paying for two services at the same time. We are giving your first month at no charge so you can decide whether 5G Home Internet is right for you.

No, your existing Telstra internet service remains connected. This is so you can confirm that you're happy with your 5G internet service while you take advantage of the first month on us.

Once you're happy, you can cancel your old internet service. We recommend doing this within the first month so you aren’t charged for two services after your first month on us ends.

No, your 5G Home Modem is geo-locked to your home’s location, which means you can only use the 5G Internet service while it is at that address.

If you are moving to a new address, you'll need to cancel your existing 5G Home Internet service and order a new one.

No, you’ll receive a separate bill for your 5G Home Internet. Your service will appear on My Account so you can manage it via the My Telstra app.

Will my 5G Home service be direct debited automatically?

No, you’ll need to set up direct debit for it separately. You can get help setting up direct debit on our manage my payments page.