How do I set-up and use voice-activated calling with Google Nest?

First, download the Google Home app from the App Store or Google Play onto your mobile and follow the instructions below:

1. In the Google Home app, tap on the Profile icon on the bottom right of the screen
2. Scroll down and select More settings
3. Select the Services tab then select Voice & video calls
4. Tap Mobile calling. Under More services, select the Telstra service listed
5. Follow the prompts to add your Telstra mobile phone number, one-time PIN and postcode. Once you tap Agree, your number will be paired to your Google Nest speaker.

Tip: Synchronise your contacts on your mobile with your Google Account so you can make calls by saying names saved in your mobile.

First, download the Google Home app from the App Store or Google Play onto your mobile andfollow the instructions below:

1. In the Google Home app, tap on the Profile icon on the bottom right of the screen
2. Scroll down and select More settings
3. Select the Services tab then select Voice & video calls
4. Turn on Contacts uploading
    

First, download the Google Home app from the App Store or Google Play onto your mobile and follow the instructions below:

1. In the Google Home app, at the top right, tap your account
2. Verify that the Google Account listed is the one linked to Google Home. To switch accounts, tap your account name and choose another account
3. Tap Manage your Google account
4. Scroll over and tap the People & sharing tab then Contact info from your devices
5. Turn on Save contacts from your signed-in devices
    

No, but they can call by number or Google search if Voice Match has been disabled. It’s also possible to control the Voice Match feature by individual Google Nest devices. You’ll need to ensure that Google Voice Match hasn’t been activated or it’ll only allow your voice commands to make calls.

To make a call using voice-activated calling with Telstra, ask your Google Nest speaker or display device to call your chosen contact. For example, say “Call Mum”. Anyone with their mobile paired to your Google Nest speaker can make calls.

You currently aren’t able to receive calls, but new features will be introduced as we gain feedback from our customers.

For better control over who can use your voice-activated calling with Telstra, activate Google Voice Match.

If you haven’t already, download the Google Home app from the App Store or Google Play onto your mobile.

1. In the Google Home app, tap on the Profile icon on the bottom right of the screen
2. Tap Settings
3. Tap Assistant
4. Tap Voice Match to teach your Assistant to recognise your voice and add devices

Good to know: Voice match doesn’t apply when calling 000, so anyone at home including guests can call Emergency Services with their voice. To call 000, say “Hey Google, call Triple Zero”.

You can call anyone by name in your mobile contacts (you have to sync these with your Google account first), people or businesses by their telephone number, businesses by name using voice-activated Google search, listen to your mobile’s voicemail (call 101) and contact Emergency Services (call 000).

Calls are made via your home Wi-Fi network (this doesn’t need to be a Telstra network). So even if your mobile is not in the house you (or someone at home) will be able to make calls.

Yes, you can navigate IVRs by generating DTMF signalling using your voice. This may apply to a number of called destinations including to your mobile voicemail service (MessageBank®), audio conference bridges and call centres. To generate DTMF digits with your voice simply say “Hey Google, Press 1”. All keypad digits are supported, including 0-9, *, #.

To call into an audio conference bridge there are two options:

• Store the conference number with account and PIN details as a contact, separating the number from PIN by two commas (e.g: contact name: Audio Conference Bridge, contact number: 1800 xxx xxx, 1234)
• Call the conference bridge by number and enter the account/PIN details using your voice. For example, say “Hey Google, press 1 2 3 4”

Up to six Telstra mobiles can be paired with the Google Home app as per Google Voice Match requirements. 

No, you only need to pair your mobile with the Google Home app.

This is achieved by registering each person’s voice with Google Voice Match. This way, the Google Nest device can match a voice to their contacts.

If Google Voice Match is enabled only people registered with Voice Match will be able to make calls. Voice Match doesn’t apply to calls to Emergency Services (000).

Yes, but this is only limited by the number of Google Nest devices you have available at home. Two people sharing a linked mobile number can make simultaneous calls from two different Google Nest devices.

No, calls using voice-activated calling present the same calling number but can be operated completely independently of the mobile.

No, it’s not compatible with Liberate and Telstra Mobile Protect.

1. In the Google Home app, tap on the Profile icon on the bottom right of the screen
2. Tap My Activity
3. Search “Call” in My Activity to list all your call requests

If you receive a bill from Telstra, your Telstra voice-activated calls will be listed under your mobile calling section with the location field set to “Smart Speaker”.

Yes, you can get app instructions sent to you via MMS if you request this by SMS on your mobile device:

• Linking a mobile service: SMS “help link mobile” to 1780
• Unlinking a mobile service: SMS “help unlink mobile” to 1780
• Setting up Voice Match for Google Nest devices: SMS “help voice match” to 1780
• Searching for outbound call records: SMS “help call records” to 1780

1. In the Google Home app, tap on the Profile icon on the bottom right of the screen
2. Tap Settings
3. Tap Services
4. Tap Voice & Video Calls
5. Tap Mobile Calling
6. Tap Unlink
7. Tap OK to confirm

Yes, it’s possible to unlink a mobile service from voice-activated calling without the Google Home app or your Google account. This option is supported in case you’re experiencing difficulty with the app or your Google account.

To do this, you need access a mobile phone with the SIM of the mobile number you wish to unlink. Simply SMS the word ‘unlink’ to 1780 and your mobile will no longer be linked. 

Important: This feature will only work on the Telstra network. Linking a mobile service to voice-activated calling is only supported on the Google Home app.