Activate my service on eSIM

If you've got a Pre-Paid service and you purchased a SIM only, in most cases you can activate an eSIM on a compatible device in minutes using the following steps:

1. Check your device is eSIM compatible. You can check with your device manufacturer or view eSIM compatible devices
2. Download the My Telstra app onto your compatible device. You can scan the QR code directly or via your app store
3. Go to 'Services' in My Telstra app  and 'Buy a Pre-Paid plan on eSIM'. Then follow the steps to purchase a service and setup your eSIM. If the 'Buy a Pre-Paid plan on eSIM' option is not shown, it’s likely your device is not eSIM compatible.

If you purchased a device with a Pre-Paid or Post-paid plan and want to activate an eSIM, follow the steps below to switch from a physical SIM.

If you have an existing Telstra physical SIM, switching to eSIM is easy.

1. When connected to Wi-Fi, open the My Telstra app on the device you’re moving the service to
2. From the Services tab, select the relevant service and ‘Transfer or restore eSIM’. If you’re on an older plan, ‘Transfer or restore eSIM’ may not be shown. In this case, select the 3 dots at the top of the screen. If your device is compatible, the ‘Transfer or restore eSIM’ option will be shown. 

Follow the prompts to complete eSIM activation.