Manage my Pre-Paid service

Manage Pre-Paid service

The way to manage your Pre-Paid service is with the My Telstra app. You can easily:

  • Check your balance 
  • Recharge
  • View usage and recharge history
  • Change your Pre-Paid offer
  • Download a tax invoice
  • Set up auto-recharge

You can also manage your account with My Telstra, or by dialing #100#. To recharge your service, you can also visit recharge.telstra.com.au. 

If you are trying to reach m.telstra.com, you have been redirected to this page. m.telstra.com is no longer available, however you can easily manage your Pre-Paid service with the options below. 

Check out our range of self-service tools to see which one suits you.

Service My Telstra app My Telstra in a browser telstra.com
/recharge		 telstra.com
/activate		 Dial #100#
Check your balance Yes Yes No No Yes
Recharge Yes Yes Yes Yes Yes
Activate No No No Yes No
View your usage and recharge history Yes Yes No No No
Change your Pre-Paid plan Yes Yes No No No
Download a tax invoice No Yes No No No
Set up auto-recharge Yes Yes Yes No No
Save payment method Yes Yes Yes Yes No
Buy Extras Yes Yes Yes No Yes
Manage multiple services Yes Yes No No No

Cancel my Pre-Paid service

Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.

  • Your Pre-Paid SIM card will be automatically be deactivated 6 months after the expiry date of your last recharge.

  • If you want to cancel your service now, Message us to request the deactivation of your SIM card.

  • Yes, you can keep your existing number when you change to another Telstra mobile plan. 

Frequently asked questions

  • Activate your Pre-Paid service online in a few simple steps:

    1. Go to prepaid.activate.telstra.com.au
    2. Enter your SIM serial number (on the back of your SIM kit)
      serial number on a SIM kit packaging
    3. Choose to transfer your number from your current provider, or get a new Telstra number
    4. Choose whether you’d like to activate your SIM for a mobile or for another data-only device
    5. Fill out your ID details
    6. Enter your contact details
    7. Select a plan and recharge
    8. Confirm your details and click Activate.

  • A digital voucher is available for $30, $40, $150 and $300 online recharges.

    1. Go to Pre-Paid recharges

    2. Choose the recharge value you wish to purchase - $30, $40, $150 or $300

    3. Select Email me a digital voucher

    4. If the amount you’ve ordered is correct, tap Next to continue

    5. Enter Your Details, including your email address. 

    6. Tap Next, Review and Submit

    7. To continue, review and agree to the Critical Information Summary, Customer Terms and Privacy Statement

    8. Enter your Payment Details and select Place order securely

    9. You can print your order details

    10. Your order confirmation and recharge voucher PIN will be sent to you via email

    11. Use your Pre-Paid voucher PIN to recharge your phone online before it expires. Go to recharge.telstra.com.au and follow the prompts.

     

  • If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):

    1. Select Services
    2. Select the Pre-Paid mobile number
    3. Select More with your mobile
    4. Select Usage history 
    5. Select Calls

    For all other Pre-Paid mobile plans:

    1. Select Services
    2. Select the Pre-Paid mobile number
    3. Select More with your mobile
    4. Select Usage history
    5. Choose the month you'd like to view your usage report

Related links

Download the My Telstra app

Order a digital voucher to recharge later

How do I activate my Pre-Paid service?

 

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