Recharge my Pre-Paid service

When your recharge expires, if you don’t recharge your service you move into a ‘recharge only period’ until you recharge.

During your ‘recharge only period’, you’ll still be able to receive calls, but won’t be able to access data, and you can only make calls to:

• 125 8887 recharge hotline. It’s a free call from your Telstra Pre-Paid service
• Emergency numbers like 000 and 112. Find out more on the Triple Zero (000) website
• Freecall phone numbers, like Telstra Customer Service

You’ll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and you’ll lose your mobile number. 

Your recharge should show in your main balance within a few minutes. You can check your balance via:

• My Telstra app
• My Telstra
• Dial #100# from your Pre-Paid mobile and follow the prompts

If you don’t have internet access or your recharge has expired, you can recharge using the following method:

1. Dial #100# on your mobile phone 
2. Press ‘1’ for recharge and Reply/send then follow the prompts to recharge using your debit/credit card

OR

1. Enter telstra.com/recharge into your mobile browser and follow the prompts

• Sign in to My Telstra in app or in a browser using your Telstra ID. You’ll find a list of your Pre-Paid services under the Services tab in the app or under Account overview in your browser. Select the mobile broadband service you want to recharge and follow the prompts.

Or

• Enter myprepaid.telstra.com/wbb in your browser while connected to your mobile broadband service and recharge without signing in.

If your service has not been recharged for 6 months or more, you’ll need to buy a new SIM.

You may experience one of the following issues when trying to redeem your voucher.

My 12-digit voucher PIN is showing as ‘invalid’

If you’re seeing this error, please check that:

• You’ve entered the 12-digit PIN exactly as it’s printed on the voucher
• Your recharge voucher has not expired
• The voucher has not already been redeemed

 If you’ve confirmed all this and the voucher still isn’t working, you’ll need to take your recharge voucher and receipt back to the place of purchase for a refund.   

My recharge voucher is for the wrong amount

If the amount on your recharge voucher is wrong, you’ll need to take the voucher and receipt back to the place of purchase for a refund. 

My voucher is barred 

This may occur if you have tried to enter your voucher PIN multiple times without success

To resolve this, please contact us.

When you recharge before expiry, you’ll still have access to your previous recharge inclusions, up to the original expiry date. Depending on which Pre-Paid plan you’re on, your unused data may roll over to use with your new recharge.

Your new recharge period starts from the date you recharge your service.

For example, if you recharge your service 5 days before expiry of your old recharge, you’ll have access to the inclusions of both your old and new recharge for 5 days. Then, you’ll have access to the inclusions of your new recharge, plus any unused data that has been rolled over, until the expiry of the new recharge period.

Note: Inclusions for your old recharge will be used first.

Tip: The best way to maximize the benefit of your recharge days is to set up auto recharge.

There could be a number of reasons why your recharge has run out so quickly: 

•  Your Pre-Paid offer may not include enough data
• There was a software update which was downloaded using your Pre-Paid service
• You’ve updated apps or sent/received large files

You can view and manage your data usage in the My Telstra app or My Telstra. You can also check whether your Pre-Paid offer has enough data for you and consider increasing to a higher recharge with more data.