5G Internet for Home or Business

We don’t recommend running both your 5G Internet service and your existing home or business fixed internet service at the same time. This is because the two Wi-Fi networks can interfere with each other and cause device connection issues. Instead, we recommend you:

• Unplug your old modem completely while you set up your new 5G modem
• Try the 5G Internet for the first month and once you’re happy, cancel your existing internet service
• Or, if you’re not happy with your 5G Internet, cancel the service with no extra charges, so long as you return the 5G modem to us in good working order.

We are expanding our 5G network footprint all the time, so please keep checking back on this page to see if your address has become eligible. Check your home address or check your business address to ensure you get the best experience, eligibility is based on both 5G coverage and capacity in your area.

You can connect any Wi-Fi capable devices in your property to the 5G modem, from PCs to laptops to set top boxes to smart appliances. You can also connect up to 4 devices via a network cable using the 4 ethernet ports on the 5G modem, and a USB device via the USB port.

Note: You won't be able to access your Wi-Fi network externally - so you can't change settings for the modem or access a local server set up in your property when you’re not at your property.

No. Your 5G modem is locked to your property’s location, which means you can only use it to access our 5G network while it is at that address. When moving you must cancel your 5G Home or Business Internet plan and return your 5G modem to us in good working order. You will need to purchase a new 5G Home or Business Internet plan for the premise you are moving to. Eligibility checks apply to determine if you qualify for 5G Home or Business Internet at your new premise.

Contact us to cancel and place a new order:

• 5G Home Internet: call 13 22 00 or message us
• 5G Business Internet: call 13 20 00 or message us

No. Whether it’s for home or business, the 5G Internet plan does not support a landline or fixed phone line service right now.  

For 5G Home Internet plans, you will not be able to use this plan to make or receive calls, or support a home or medical alarm, or lift, that requires a phone service to operate. If you require a phone line, please contact us to discuss alternative options.

All our nbn plans include a landline. 

Learn more about home nbn plans.

Learn more about our business nbn plans.

Wi-Fi Booster and Wi-Fi Guarantee, Game Optimiser, Telstra Air, Broadband top ups and Telstra Broadband Protect are not compatible with our 5G Internet service.

Whilst there is some impact to signal strength caused by extreme weather conditions, this is minor and no different to the impact on 4G signal strength. 

1. Sign into My Telstra with your Telstra ID
2. Head to the Services tab
3. Select your internet service to view your data usage
   
   

1. Sign into My Telstra with your Telstra ID 
   
2. Head to the Services tab
3. Select your internet service then Manage internet

We recommend not cancelling your existing internet service while you try 5G Internet to make sure it’s right for you.

If you haven’t cancelled your existing internet service, you can simply cancel your 5G internet service and return your 5G modem to us in good working order. Contact us to cancel:

• 5G Home Internet: call 13 22 00
• 5G Business Internet: call 13 20 00

Once your 5G Internet service is cancelled, we will send you an email with an eParcel consignment ID. Take your modem to your nearest Australia Post store and they will take care of it from there. We will cover the postage so there’s no cost to you. This is the simplest way to return the modem and allows you to track the progress of the modem back to us.

If you already cancelled your previous internet service, you will need to take up a new internet plan.

If you cancel your 5G internet service, we’ll ask that you return your 5G modem to us. To cancel your service, contact us at:

• 5G Home internet: call 13 22 00
• 5G Business internet: call 13 20 00

The 5G modem placement guide in the My Telstra app predicts the indoor coverage for your modem at the address displayed. It’s as accurate as we can make it, based on what we know.

Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device may not perform as expected due to local building density, physical structures and building materials.

For example, the following things may reduce or block indoor coverage: basements, lifts, underground carparks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film.

It's recommended to place your modem within the optimal location at your address, as high as possible and close to a window.

To find the modem placement guide:

1. Select Services
2. Choose your 5G service
3. Select Tips to improve 5G signal and then Optimise 5G signal

This will display a map illustrating the fair, good and optimal areas of your home to place your 5G Modem.

To move your modem, we advise unplugging it and moving it to the new location. There’s no need to reset the modem. When you plug it back in, your service should come online and your devices will reconnect.