Set up, cancel, or manage payments

1. Go to Payments and select Payment Settings
2. Add a new credit / debit card or bank account. We accept Visa, Mastercard and American Express. Double check that the credit card you're nominating isn't about to expire
3. Once your new payment method has been set up, choose the payment method and then select Set as default.
   

To change your AutoPay details:

1. Go to Payments  and scroll down to the bill you’d like to update
2. Select Update payment methods
3. Add a new credit / debit card or bank account. We accept Visa, Mastercard and American Express. Double check that the credit card you're nominating isn’t about to expire.

Set up automatic payments via direct debit and say goodbye to late payment fees. We don't charge them when you're on direct debit. You can view your next payment date and amount to be paid, plus view all your payment history in My Telstra in app or in a browser. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.

Note, you don’t need to sign up for direct debit if:

• you are paying via CentreLink
• you are paying with a Telstra Bill Assistance Certificate
• you don't have access to a credit card or bank account
  
  

1. Go to Payments located in the navigation bar, choose a bill then select Set up direct debit
   
2. Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you’re signing up with isn’t about to expire
   
   Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s). Direct debit will not activate successfully if you have an amount owing on your account.
   
   
3. Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is not active at this point. Sign in to the My Telstra app after 24 hours to check if the status of your direct debit is active.
   
   Important: Direct debit can sometimes take 3-5 business days to activate.
   
   

1. Go to Payments located in the navigation bar, choose a bill then go to Manage direct debit
2. Select the reason for cancelling from the list, then Cancel direct debit
3. Confirm your cancellation by selecting YES, Cancel direct debit.
   
   

If you've already set up direct debit and want to change your bank or credit/debit card details, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above.

Your new details will automatically override your existing details.

1. Select Set up direct debit located at the top of the screen, then Continue
2. Add a new credit/debit card or bank account. We accept Visa, Mastercard, American Express and Diners Club International cards. Double check that the credit card you're signing up with isn't about to expire
   
   Important: Before you submit your direct debit request, please ensure that you have paid any outstanding bill(s). Direct debit will not activate successfully if you have an amount owing on your account
   
   
3. Once you select Submit, you’ll see a confirmation screen if the submission is successful. Your direct debit is not active at this point. Sign in to My Telstra after 24 hours to check if the status of your direct debit is active.
   
   Important: Direct debit can sometimes take 3-5 business days to activate.
   
   

If you're already set up with direct debit and want to change your bank or credit/debit card details, change your direct debit type, or update your fixed direct debit amount, follow the set up instructions above. 

Your new details will automatically override your existing details.

1. Go to Payments, and under the relevant bill select Update payment methods
2. Select Cancel direct debit, then the reason for cancelling from the list
3. Confirm your cancellation by selecting YES, Cancel direct debit.

If you've received a notification that your AutoPay payment has failed, we won't make any  further attempts to take the payment.

You'll need to make a manual one-off payment and you can choose to do this, either by:

1. Using the link contained in the email you received, or
2. Going to Payments in the My Telstra app and selecting Pay now.

• Check and update your AutoPay details in the My Telstra app
  

1. Select Payments
2. Go to Manage payment methods.

• Check that your default credit card details haven't expired
• Make sure that your preferred AutoPay method is set as default.
  
  

Sometimes the direct debit fails to set up. The best thing to do is wait 24 hours after submission and check My Telstra to see if the direct debit is active. If it isn’t, you may have to resubmit and try again. Double check that:

• You have paid your bill in full as any amount owing on your account will prevent the direct debit from successfully being set up
• Your payment details are correct.
  
  

Possible reasons why your direct debit didn’t go through:

• Your credit card may have expired
• You may have insufficient funds in your account
• Your financial institution may have had a problem on their end
• If you previously requested a payment extension, your direct debit may have been paused
• You have an overdue amount on your account.

If you’re paying for a service that receives a monthly bill and your direct debit payment has failed two months in a row, we may cancel your direct debit.

You’ll need to sign in to My Telstra to set up a new direct debit.