How do I remove a service restriction?
If your bill is overdue, your services may be restricted and you may incur a late payment fee.
- If the outstanding amount is more than $50, your services may be restricted
- If the outstanding amount is more than $70, your services may be restricted and you may incur a $15 late payment fee
To get a service restriction removed:
- Pay any overdue amount in full, including any late payment fees
- Tell us when you’ve paid it and the phone number of the restricted service. If you have multiple restricted services, please supply your account number.
Telstra Upfront Plans
If you have a Telstra Upfront Plan and your payment is overdue by more than 10 business days, your services will be restricted.
To remove your service restriction, pay the overdue amount in full under 'Payments' in My Telstra. You can make a one-off payment using a different payment method.
Your service restriction will be lifted within two hours of a successful payment.
More about service restriction
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If you make your payment via My Telstra, there's no need to call us – simply tell us you've paid.
Restrictions should be lifted within 2 to 24 hours of you telling us about the payment.
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If you are financially unable to pay your bill by the due date, you can request a payment extension.
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