Pay my bill
Important: AutoPay for upfront plans
If you're on an upfront plan, the only way to pay for your service is by an AutoPay payment from your bank account or credit/debit card. You’ll be required to set up your AutoPay details when you sign up for this plan and you can update your payment method in My Telstra.
If you've received a payment failure notification, no further attempts will be made to take the payment. You'll need to make a manual one-off payment and can choose to do this through:
- The link in the email you received, or
- The 'Pay now' link under 'Payments' in My Telstra.
To ensure your AutoPay payment is successful next month:
- Check and update your AutoPay details (in My Telstra: select Payments - Payment methods)
- Check that your default credit card details haven't expired
Pay online
You can pay online with any of the following ways:
- Sign in to My Telstra
- Set up a deduction from your Centrelink payment
Pay with direct debit
Automatic Payments takes the stress out of remembering to pay your bill, just set and forget.
Learn more about setting up a direct debit. You'll need your Telstra ID handy to set it up.
Pay using BPAY®
If you already have BPAY:
- Sign in to your online banking
- Choose the BPAY® payment option in the payments section
- Enter:
- Telstra BPAY® biller code (23796)
- BPAY® reference number (this is your account number, at the bottom of your bill)
- Amount you want to pay
- Click Pay
If you’d like to set up BPAY:
- Sign in to your financial institution’s website, search for BPAY® and follow the prompts
- Alternatively, contact your financial institution directly
Pay over the phone
Contact us and use your debit or credit card account to pay (a processing fee applies for debit and credit card payments).
Pay in person
To pay in person, visit a Telstra store or Australia Post store. Fees apply. Find out more about our payment fees and exemptions.
Mobile Satellite customers
There are a range of ways to pay your Telstra Mobile Satellite account.
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