Xbox Series X - Xbox All Access

With Xbox All Access, you can take up either an Xbox Series X or an Xbox Series S console and get 24 months access to Xbox Game Pass Ultimate - which includes access to over 100 high-quality games, EA Play and online multiplayer with Xbox Live Gold. 

To get Xbox All Access, you need to have an existing or take up a new month-to-month plan. This includes month-to-month plans like mobile and fixed broadband plans. Customers who only have pre-paid or are small business customers are not eligible to take up Xbox All Access.

Xbox Game Pass Ultimate includes over 100 high-quality games for compatible consoles, PCs, phones and tablets, all the benefits of Xbox Live Gold, and an EA Play membership, all for one low monthly price. Find out more.

Xbox Live Gold is your online multiplayer pass to the best competitive and cooperative gaming via your Xbox One console. With Xbox Live Gold’s online multiplayer network, you can play with friends and family on the sofa, or on the other side of the world.

EA Play is a console and PC gaming subscription that provides members with access to a collection of EA’s best-loved series and top titles on console and PC, exclusive in-game challenges and rewards, special member-only content, and access to exclusive trials of upcoming new games from best-loved franchises and top titles. 

No. You must have a consumer month-to-month mobile or fixed broadband plan.

No. You must have a month-to-month mobile or fixed broadband plan. You can take up a new month-to-month plan and then order.

Here's how to get a month-to-month mobile plan. 

Here's how to get a month-to-month fixed broadband plan.

If you want to order with Telstra, you will need to take up a new month-to-month mobile or fixed broadband plan and then order Xbox All Access.

Here's how to get a month-to-month mobile plan. 

Here's how to get a month-to-month fixed broadband plan.

You will be able to order Xbox All Access if:

• You already have a month-to-month mobile or fixed broadband plan.

• You take up a new month-to-month mobile or fixed broadband plan.

    (New customers must take up the new plan first.  Then order Xbox All Access.) 

 Small business and pre-paid customers are not eligible.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Ultimate at a conversion ratio when you redeem the monthly Ultimate membership and add it to your Ultimate membership up to a maximum of 36 months.  Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access.  You will be unable to redeem with more than 12 prepaid months of Ultimate.

To check your prepaid balance, go to your Xbox account. Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot revert. To find out more, visit the Xbox Game Pass page.

Games Pass is included in Xbox All Access for each month you stay connected for the first 24 months. If you delay activation, you will still receive 24-month access, provided you stay connected to All Access for 24 months.

Series S | X: In order to receive your paid months of Games Pass, you must have activated your Games Pass before you cancel.  You cannot activate Games Pass after you cancel.  Any months of Xbox Game Pass Ultimate, Live Gold, or Game Pass that you have paid for but not yet used will remain on your account after you cancel until they expire up to a maximum of 36 months, inclusive of the 24 months that is part of All Access.  To find out more, visit the Xbox Game Pass page.

You can manage your Xbox Games Pass Ultimate from the account menu on your console, and then select the subscriptions icon. This will show the expiry date, months remaining and provide the ability to contact Telstra to cancel your subscription.

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership cancelled and any remaining EA Play time over 50 days will be rounded up and converted to the nearest whole month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account. To find out more, visit the Xbox Game Pass page.

To activate the Game Pass subscription that is part of Xbox All Access on your Xbox Series S or Xbox Series X, you will need to sign into your chosen Microsoft account on your new console and select the “claim it” icon. Once redeemed you can access and mange content in the My Games & Apps screen. Find out more about redeeming Game Pass Ultimate digitally.

Your Xbox All Access subscription provides month-to-month access to Game Pass Ultimate, and will auto-renew every month you stay connected to Xbox All Access up to 24 months. After the first 24 months, you will roll over to a standalone Xbox Game Pass Ultimate subscription at the standard in market rate, currently $15.95 per month. If you cancel Xbox All Access, you will need to pay out the balance remaining on your console, which will be charged as a once-off payment in your next Telstra bill. Your subscription access will end at the end of that billing month. Find out more about Early Termination Charges

There is a strict limit of one next-gen console per customer. If you place more than one order for an Xbox console on the one customer account, we will only honour the first order and cancel the rest.

You can cancel your order up to 7 days prior to the estimated dispatch date shown on your order confirmation. 

If you ordered online, to cancel your order go to our Change of Order form.

If you ordered in store, to cancel your order please contact the store.

To be able to order Xbox, your eligible service must be added to your Telstra ID.

To add your eligible service to your Telstra ID:

1. Select  Account Settings in the Profile & Preferences menu
2. Select  Add an Account in the Accounts section
3. When prompted, enter the Pre-Paid mobile or home phone number of the service you want to add
4. Select ‘Save’ to add your service

No. You will need to place a separate order for any other products other than Xbox All Access.

Your estimated console dispatch date is included in your order confirmation. Our standard shipping times are 1-5 days nationally from dispatch, however COVID-19 impacts are causing delays on some orders. Your order should arrive within 10 days if you’re in a metro location. Regional orders may take longer. We’re doing everything we can to get your order to you quickly.

You can change your delivery address up to 7 days prior to the estimated dispatch date shown on your order confirmation.

If you ordered online, to change your delivery address go to our Change of Order form.

If you ordered in store, to change your delivery address please contact the store. 

We will send you reminders of your order status, expected delivery timeframe, and delivery preferences.