Using Telstra webmail

You can use email software to send and receive email, but it’s also easy to use Telstra Mail in a web browser.

Sign in

How do I sign in to webmail?

Before you start, you'll need your Telstra email address and password. If you’ve forgotten either, you can recover your email address or reset your password. 

  1. Sign in to My Telstra in a browser with your Telstra ID and password
  2. On your dashboard, select Webmail at the top of the page. 

Send & receive emails

Create a new email and add an attachment file

  1. Select New Email
  2. In the To address bar, enter the full email address you would like to send the email to or select from contacts
  3. If you want to send a copy to someone else, select Cc on the right – and then enter in their full email address in the Cc field
  4. Enter in a Subject and type your message
  5. Select the paperclip icon next to Attachments
  6. Select attachment to send from where you saved it in your folders or desktop
  7. Select Send 

View or download an attachment

  1. Select the email with an attachment – which will then display in the preview pane.
  2. Click the Download icon next to an attachment to download this file.
  3. Click the Preview icon to view the attachment. (Note: the Preview function is only available for some file types .)
  4. If the attachment is a Calendar invitation, click the Add to calendar icon to add this event to your Calendar. 

Reply to an email

  1. Click on the email you want to reply to
  2. Select Reply or Reply All
  3. Type in your message
  4. Select Send You can return to your inbox by selecting it in the left-hand menu

Customise your email

Create an email signature

  1. Click Settings
  2. Select the Mail menu, then select Signature Auto Insert Signature will be selected by default Set signature position, above or below email content
  3. Click Add and Set email as default if you choose
  4. Select Plain or Rich text email – if selecting rich you can use the toolbar to format your signature
  5. Enter in a Name to identify the signature
  6. Enter in your signature details and select Save 

Creating a new mail folder

  1. Select the + symbol next to ‘My Folders’ in the left-hand menu
  2. Enter a Folder Name in the pop-up box
  3. Select Save

To move email into your new folder, select the email and select More on the right of the toolbar. From the drop-down box, select Move To, then My Folders then the new folder’s name. 

Add an email account

  1. Click Settings
  2. Select the Mail menu
  3. Click Add email account and Select Add
  4. Enter in a Description (which will be used in your left-hand navigation for Mail)
  5. Enter in your Username, Email address and Password for that email address
  6. Select a Mail server type (eg IMAP / POP) 
  7. Select Save 

Setup rules

Set up email auto forwarding

  1. Click Settings
  2. Select the Mail menu, then select Auto-forward
  3. Tick the check box to Enable Auto-forward (if it’s not already ticked)
  4. Enter in the full email address where you want emails to be sent in the Destination field
  5. “Keep a copy in your inbox” will be ticked by default (unselect this if you do not require copies to be kept)
  6. Select Save 

Add a rule to manage your emails

  1. Click Settings
  2. Select the Mail menu, then select Organise Inbox
  3. Click Add and enter a Rule Name
  4. Active will be ticked by default
  5. Select the action you would like to take (eg. Move to folder, Forward to email or Delete permanently) from the dropdown menu
  6. Enter in criteria for your rule to apply to an email (whether an email does or doesn’t contain something in its Subject, From, To or CC)
  7. Select Save 

Restore deleted emails

If you delete emails or an email folder by mistake, you can get them back by following these steps. Deleted emails are removed permanently after seven days.
  1. Create a new folder in ‘My Folders’
  2. Go to the Trash Folder and select the mails you want to keep
  3. Select More
  4. Select Move to
  5. Select My Folders then select the new folder you just created

Your deleted emails should now be in your new folder. 

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