Switch to Telstra when you move

Move to fast home internet in 2 easy steps

Enjoy fast home Wi-Fi on the day you move in, with Telstra Smart Modem 3 included for use when you take up a new home internet plan.
Excludes 5G Home internet
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I'm already with Telstra
Get 12 months sport included

Move your home internet to us and get 12 months of Kayo Basic.

For Telstra Personal customers who move their home internet service to a new address with Telstra.

Roll onto Kayo Basic standard month-to-month fees after 12 months unless you change or cancel beforehand. Must sign up to Kayo via Telstra.

Check your address
Read 12 months of Kayo offer details

Why switch to Telstra?

Moving house is the perfect time to change internet providers.

Advanced cyber threat protection

Get 24/7 protection from scams and data theft with our industry-leading cyber security measures. 

Call our local team

Get the help you need from a range of customer support centres, including calling our local team.

Get connected in minutes

Get online fast with our Telstra Smart Modem 3 with 4G SIM. Includes free express delivery - just plug in and go. 

4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.

No-fee standard install

There's no fee for standard installations when you switch to Telstra home internet.

Check your new address

e.g. Unit 1, 10 High Street, Jamestown, SA, 5149

, Address suggestions will appear below the field as you type,

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Connection address

Available

You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

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Connection address

Available

You can connect to the nbn™ network via Fibre to the Premises technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

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Connection address

Available

You can connect to the nbn™ network via Fibre to the Building technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Node technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fibre to the Curb technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
  • Download speed
    0000 - 0000  Mbps
  • Upload speed
    0000 - 0000  Mbps
What are my maximum speeds?
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Choose your plan

Great!

Connection address

Available

You can connect to the nbn™ network via Fixed Wireless technology.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See nbn Fixed Wireless plans

Great! You can get connected via Cable now

Connection address

Available

Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See cable plans

Great! You can get connected via ADSL now

Connection address

Available

Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See ADSL plans

Great!

Connection address

Available

You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 13 22 00

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Connection address

Available

You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Call 1800 008 994

Great!

Connection address

Available

You can connect to 5G Wireless Internet.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
See 5g plan

Woo-hoo! Your address is nbn-ready.

Connection address

Available

Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.

Your address needs a new nbn connection. A $300 New Development Charge applies.
Learn more about buying an additional service if you need more than one service at this address.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Switch to nbn
Our nbn, ADSL and cable plans are currently unavailable in your area.
However, you may be able to use mobile broadband at your address. Mobile broadband connects you to our mobile network, at home or on the go. If you have any questions, please message us.

Your address


For satellite options, please contact the nbn.
Browse our mobile broadband plans
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Choose your Telstra Upfront unlimited data plan

Our month-to-month plans give you the freedom to cancel at any time, just return your modem if you leave within 24 months.

Presubmit Modal
SubInstall Modal Failure Modal

What our customers say

The move experience was excellent. I was assigned one contact point for everything which made moving as easy as it could be.

Shannon, (Male, 35-44, Melbourne)

How to switch to Telstra

Connect your new home to fast internet in two easy steps. Already a Telstra internet customer? Visit our Telstra Movers Page.

  1. Choose a plan

    Check what's available at your new address then choose the plan that suits your needs.

  2. Sign up and we'll do the rest

    We'll let your current provider know, and your old service will be cancelled when we connect your new one.

Moving home tips

Important info to help your move go smoothly.

  • The earlier you book the switch, the better.
    This will give us time to ensure your new Telstra connection is ready and you have fast internet when you walk in the door.
  • Leave the nbn connection box behind
    Leave behind any nbn™ or Opticomm connection boxes at your old address. There will either be an nbn/Opticomm connection box waiting at your new address, or we will arrange for one to be installed. .
  • We’ll send you a Telstra Smart Modem
    We'll send you a new Telstra Smart Modem with 4G backup. In most cases your nbn connection will be ready to use when you move in, if not our modem uses 4G backup so you can connect out of the box if this isn't the case.

    4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower

All these great features are included when you switch

Live your life unlimited

All our nbn plans have unlimited data, so you don't have to worry about running out. Plus unlimited calls to standard Australian mobiles and landlines.

Read more about data and calls

No lock-ins, no worries

Our month-to-month plans don't lock you in. You get the flexibility to change plans as your needs change, and the freedom to cancel at any time.

Read more about our no lock-in plans

Big rewards for being with us. Telstra Plus.

Get discounted movie, sports and concert tix plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free. 

Discover Telstra Plus

Prioritise what matters online

Want to work, stream or game uninterrupted? Prioritise activities that matter to you and put limits on others, with Internet Optimiser.

For Telstra nbn customers with a compatible smart modem. Excl. Fixed Wireless, ADSL and Ultrafast plans.

Discover Internet Optimiser

Easy self-serve with My Telstra

Want to check your usage, pay a bill, redeem an offer, add entertainment? You can manage it all in one place with My Telstra on your mobile. 

Discover the My Telstra app

Be happy – or be refunded

Try us and if you're not satisfied, let us know within 30 days of connecting. We'll refund your first monthly fee plus any hardware repayment costs.

For new Telstra nbn™ and Opticomm customers.

Read our satisfaction guarantee

Latest articles

Easy move: why it pays to switch to Telstra internet when moving house
nbn and 5G home internet explained

Telstra Energy is coming

We’re committed to acting on climate change, which is why our electricity plans will be certified carbon neutral. Learn more about Telstra Energy today.

Register your interest

Frequently asked questions

  • In many cases, it takes just a few minutes online to change the connection at your new place to Telstra. Once your order is processed and your new Smart Modem has arrived, you’ll be able to plug in and physically connect to your new provider network.

    We deliver modems in up to 3 days for metro areas and up to 7 days for regional areas.

    Will I need a technician appointment?

    In most cases you won’t need a technician visit to complete your connection. If you do require a Telstra or nbn co technician visit, we will help arrange it for you.

  • No, we’ll take care of it. You simply sign up with us and when your Telstra connection is ready we'll notify your current nbn provider and cancel your old service.

    Note: Be sure to check that your contract with your current nbn provider has ended. Otherwise, you may be liable for early termination fees.

  • Yes, all our plans are no-lock contract so you can upgrade your internet speed once a month to suit your changing needs.

  • No, we won't start charging you until your Telstra internet service is active with us. By then we will have cancelled your old service and notified your old provider.

    1. Your modem arrives
      Once your order is processed, allow up to 3 days delivery in metro areas and up to 7 days for regional areas.
    2. Connect to 4G
      Plug in the Telstra Smart Modem yourself and you'll be connected to 4G internet out of the box, if you're in a 4G coverage area.
    3. nbn installation
      Depending on your address, you may need an nbn installation. If so, we'll let you know your booking time. You can change it to suit you.
    4. Connect to nbn
      Your modem will switch from 4G backup internet to your nbn internet connection. We'll let you know once this is complete.

  • nbn™ new development charge
    If you’re moving to a new home that:

    • has recently been built, renovated or subdivided  
      or
    • is being connected to the nbn for the first time

    you may need to pay a New Development Charge of $300 to nbn co.

    If your home is a new build, contact nbn co for a new development application.

    How much does it cost for extra connections or outlets?

    • Call out fee - $95 inside business hours and $296 outside business hours
    • Additional connections or outlets - $120 with standard installation per outlet
    • Additional connection outlets - $192 with non standard installation per outlet

Things you need to know

  • Important 

    An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

     The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra

    Plan prices 

    Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

    Speed Add-ons 

    Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)

    Service Availability 

    Services not available to all areas or premises.

    Installation 

    Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

    nbn™ New Development Charge 

    In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

    Telstra Smart Modem™ 

    Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.

    Medical security alarms, lift phones and fire indicator panels 

    If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.

Help & Support

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
 

Download My Telstra

Send us a message

We can help complete your order.

Message us

Find a store

Find your nearest Telstra Store or Wi-Fi hotspot.

Find a store

Moving support

You’ll find more information about moving your home internet service in our support section.

Go to support