Mobile Technology - Telstra
Connect on a whole new level.
We're taking your mobile connection to the next level. Our 4G network supports Voice over LTE (VoLTE) and Wi-Fi Calling for compatible devices.
What to expect from Voice over LTE (VoLTE)
We've being operating VoLTE on our network since 2016. VoLTE lets you make calls over 4G on the Telstra Mobile Network and on selected roaming partners while travelling overseas. This means clearer calls and faster connection times.
If you're on a plan you'll have access to VoLTE straight away on compatible devices, including Pre-Paid.
Crystal clear calls
VoLTE gives you clearer calls and reduced background noise so your callers will sound like they’re right next to you.
Less waiting
VoLTE supports super quick call connection. You’ll notice that the time between tapping to call and being connected will drop significantly.
More multitasking
Need to look something up while you’re on a call? VoLTE enables simultaneous calls and 4G data connections so you can multitask more easily.
5-way calls
Get together for a no-fuss conference call. With VoLTE we’re enabling conference calling between up to five compatible devices.
What to expect from Wi-Fi Calling
Experience the next generation in voice calling technology for your mobile phone. If you have a Telstra mobile with a compatible device, you’ll be able to make voice calls using you Fixed Broadband Wi-Fi connection at home or whilst on any suitable Wi-Fi connection when roaming overseas to make and receive calls back to Australia at no additional charge.
All our customers with mobile on a plan will have access to Wi-Fi Calling straight away including Pre-Paid.
HD Quality
Experience clearer calls and high definition voice quality with HD Calling on a compatible device.
Extended coverage
You’ll be able to make calls in your home even if you have no coverage in the back room.
Seamless call handover
Calls handover seamlessly between 4G HD Calling and Telstra Wi-Fi Calling.
Ready to use
Don’t worry about downloading apps, just make sure your Wi-Fi network details are set up on your phone and dial as normal.
Compatible devices
If you’re a Telstra mobile customer, have a Fixed Home Broadband Wi-Fi connection, and have one of these devices with up-to-date software, you’ll be among the first to experience Telstra Wi-Fi Calling as it rolls out.
Please note: if you have Call Select, Call Manager and/or Mobile VPN on your service, your service will not be migrated to WiFi Calling.
- Apple iPhone 6 onwards, Apple Watch 3 onwards
- Samsung Galaxy devices, S7 onwards, Note 5 onwards
- Google Pixel 2 devices onwards
- LG devices G6 onwards
Telstra Messaging (RCS) platform change FAQ
From 23 May, we’re making changes to the way you can use Rich Communication Services (RCS) on your eligible Samsung device.
This change will make it easier to send RCS messages and will ensure a more consistent messaging experience when using Samsung Messaging.
-
Rich Communication Services (RCS) is a messaging service available on Android mobile phones, which provides customers a richer messaging experience. Unlike SMS, RCS enables a similar experience to WhatsApp and iMessage, where you can see when someone has read your message, or you can see when someone is typing a response.
-
Telstra’s solution for Rich Communication Services (RCS) will no longer be provided on Telstra’s network. Impacted customers will be given the option to continue using RCS via Google’s RCS solution.
-
If you are using one of the eligible Samsung devices listed in the table below and use Samsung Messages app on your device, you will be given the option to perform the update.
-
This change will allow you to use RCS messaging with more Android users and will ensure a more consistent messaging experience on Android devices.
-
Devices will be progressively updated, starting from 23rd May 2022. All devices are scheduled to be upgraded by 30 June 202.
-
It’s simple. Firstly, you will receive a software maintenance update message via your device. You apply that as per a normal software update, waiting for your device to restart.
Once the device has restarted you will click on to your Samsung Messages application and it will give you the option to turn on Google Chat features. If you consent to that and Google’s terms, the RCS service is enabled.
-
If you don’t consent, you can still use the Samsung Messages application on the device as you do today. However, your messaging experience will default back to SMS/MMS instead of RCS.
-
Any existing messages that you have in your messaging application will be maintained and will be available post the software upgrade.
-
If you are using the Group chat feature on the Samsung messaging application, make sure that you setup new group chats after you have made the software update.
Once you’ve created a new group chat you may find that some of your contacts cannot be added to the group. If this is the case, make sure that your contacts also have the latest Samsung messaging application installed on their device.
-
If you experience any issues relating to the software upgrade, you should contact Samsung.
Call centre details: Samsung Support
For general enquiries and technical support
1300 362 603
1300 425 299 (GALAXY)
8am-8pm / 7days a week -
No there are no charges associated with the update.
-
Model number
Marketing name
G930F
Galaxy S7
G935F
Galaxy S7+
G950F
Galaxy S8
G955F
Galaxy S8+
G960F
Galaxy S9
G965F
Galaxy S9+
G970F
Galaxy S10e
G973F
Galaxy S10
G975F
Galaxy S10+
G977B
Galaxy S10 5G
G980F
Galaxy S20 4G
G981B
Galaxy S20 5G
G986B
Galaxy S20+ 5G
G988B
Galaxy S20 Ultra 5G
G991B
Galaxy S21 5G
G996B
Galaxy S21+ 5G
G998B
Galaxy S21 Ultra 5G
G781B
Galaxy S20FE
G990E
Galaxy S21FE
N950F
Galaxy Note8
N960F
Galaxy Note9
N975F
Galaxy Note10
N976B
Galaxy Note10+ 5G
N981B
Galaxy Note20 5G
N986B
Galaxy Note20 Ultra 5G
A115F
Galaxy A11
A127F
Galaxy A12
A125F
Galaxy A12
A205YN
Galaxy A20
A217F
Galaxy A21
A226B
Galaxy A22 5G
A305YN
Galaxy A30
A326B
Galaxy A32 5G
A515F
Galaxy A51
A526B
Galaxy A52
A528B
Galaxy A52s
A705YN
Galaxy A70
A908B
Galaxy A90 5G
G715FN
Galaxy Xcover