How to connect
Connecting your home to the internet with Telstra.
It's easy, just follow the steps below.
Connect in 4 easy steps.
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Check your address
Enter your address below to find out which type of connection you can get.
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Choose a plan
Choose the Telstra nbn plan that's right for you. Once you've ordered, we'll start your switch to nbn.
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Connecting
We'll send you everything you need, including a Telstra Smart Modem for new customers. We'll let you know if you need a technician. -
Set up your modem
Use our easy install guide to set up your modem. Then connect all your devices and start enjoying your home internet service.
Check what type of connection you can get
We found multiple addresses. Please select yours from the list below.
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Connection address
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
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Connection address
You can connect to the nbn® network via Fibre to the Premises technology.
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Connection address
You can connect to the nbn® network via Fibre to the Building technology.
Actual FTTB speeds will be confirmed once you’re connected.
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Download speed range0000 - 0000 Mbps
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Upload speed range0000 - 0000 Mbps
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Connection address
You can connect to the nbn® network via Fibre to the Node technology.
Actual FTTN speeds will be confirmed once you’re connected.
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Download speed range0000 - 0000 Mbps
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Upload speed range0000 - 0000 Mbps
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Connection address
You can connect to the nbn® network via Fibre to the Curb technology.
Actual FTTC speeds will be confirmed once you’re connected.
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Download speed range0000 - 0000 Mbps
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Upload speed range0000 - 0000 Mbps
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Connection address
You can connect to the nbn® network via Fixed Wireless technology.
Woo-hoo! Your address is nbn-ready.
Connection address
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Great! You can get connected via Cable now
Connection address
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
Note:There is a temporary pause on new nbn HFC connections. Learn more
Great! You can get connected via ADSL now
Connection address
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map
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Connection address
You can connect to the Opticomm access network. Please call us on 13 22 00 to find out more and connect.
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Connection address
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Your address
The address you entered
nbn technician appointments - how they work.
Once you've ordered your nbn plan, if you need an nbn technician we'll set up an appointment for you. If not, we'll let you know when your service is ready so you can set up your modem yourself.
We schedule your appointment
We set up the earliest possible appointment time and send you an order ID. Use this ID to check or reschedule your appointment via the order tracker below.
Be ready for your appointment
Someone over 18 will need to be home during your appointment to decide where to install the nbn equipment. See below for tips on how to get ready for the appointment.
Set up your modem
Once the technician has activated your nbn service, it's time to set up your modem and connect to the nbn's network. Use our easy install guide to do it yourself.
Choose how to install your modem
Self install
Installing the modem yourself is easy. Once you've connected it to the nbn outlet, your Telstra Smart Modem syncs with your devices at the touch of a button. You can follow the instructions in the modem pack or use the easy online setup guide.
Professional install
You can book a professional installation appointment during checkout for a fee. A skilled Telstra technician will help install your modem and connect your Wi-Fi devices.
Why choose us for nbn?
nbn satisfaction guarantee
If you’re not happy within 30 days and we can’t fix it, you can cancel and we’ll refund you.
Australia's best home Wi-Fi experience
Get more Wi-Fi speed, on more devices, in more corners of your home with the new Telstra Smart Modem 3
No $99 connection fee
Order your new Telstra nbn plan online and we'll waive the $99 connection fee.
Changing plans is easy
Choose a premium plan and you may be eligible to add more speed.
Discover more about the nbn's network
What is the nbn?
Everything you wanted to know about the nbn's network but were too afraid to ask.
Time to switch to nbn?
Received emails about disconnection? You can switch to Telstra nbn now - it's easy.
Read our moving to nbn article
Apply for priority service
nbn for your business
Got an ABN? Discover more about the nbn's network for your business.
FAQs - Connecting your home internet
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Enter your address into our nbn address checker. This tells you if the nbn's network is available at your address and which nbn technology type you’ll be connected to.
You can also use our live nbn rollout map to see where the is in relation to your street and suburb.
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In most cases, nbn co ltd installs the nbn's network at your home at no cost. For new homes that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay.
If you take up a Telstra nbn plan online, we waive the $99 connection fee.
You can install your Telstra Smart Modem yourself for $0. Or you can get a Telstra technician to connect your modem and devices for a one-off fee of $240.
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If your property has not previously been connected to the nbn's network or the Opticomm access network, or it hasn't had a working service for a long period of time, a technician may need to come to your address to set it up.
You may choose to set up your Telstra Smart Modem, or you can request a Telstra technician to help set up the modem and connect your Wi-Fi devices for you.
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Once your order is submitted, we'll send you an order reference number and details in an email. You can track your order and any appointments in My Telstra, or with our order tracker.
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When your service is connected, you'll get an email from Telstra confirming your order is completed. Also, your Telstra Smart Modem light will be green – indicating you are fully connected (to the nbn's network or Opticomm access network). Whilst you are waiting, you can use your service via 4G backup if you are within a 4G coverage area.
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Yes, Telstra's satisfaction guarantee is our promise to you that if you're not happy within 30 days of connection and if we can't fix it for you, you can cancel with no further charges. Read our satisfaction guarantee.
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No, any copper phone lines you have will no longer work once you are connected to the nbn's network.
The good news is, Telstra nbn plans come with an internet-based home phone line included. You can even use the same number.
