Upfront plan support
Your Telstra Upfront Plan explained
You've moved to one of our Upfront plans. Find out more about your Upfront plan here.
What's new with our Upfront plans?
Flexibility
Your plan is month-to-month, no lock in contracts. You can change your plan later (up to once a month) if you want to.
Data sharing
Share your data between up to 10 Upfront Mobile and Data plans on the same account. If you have other mobile or data services that aren't on an Upfront plan, you won't be able to share data with those services.
No surprises
You won't be charged extra for going over your monthly data allowance and there are no unexpected call charges.
You're in control
The My Telstra app lets you track usage, view upcoming and past payments, and make changes to your account.
Upfront plan inclusions
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Basic Plan
40GB | $58 per month
$62/mth from 4 July 2023
50GB from 4 July 2023
Price may increase by CPI annually in July.Includes:
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Unlimited standard national calls & texts
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5G network access on compatible devices in selected areas
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Download speeds for included data are capped at 250Mbps on our 4G and 5G network
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Share your data between up to 10 Upfront Mobile and Data plans on the same account
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No excess data charges
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30 minutes of standard calls from Australia to overseas numbers
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Unlimited SMS from Australia to all countries
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Pay with AutoPay
All for use in Australia -
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Essential Plan
180GB | $68 per month
$72/mth from 4 July 2023
Price may increase by CPI annually in July.Includes:
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Unlimited standard national calls & texts
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5G network access on compatible devices in selected areas
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Included data comes with access to our fastest download speeds on our 4G and 5G network. If you go over your data inclusions, your speed will be capped at 1.5mbps
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Share your data between up to 10 Upfront Mobile and Data plans on the same account
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No excess data charges
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30 minutes of standard calls from Australia to overseas numbers
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Unlimited SMS from Australia to all countries
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Pay with AutoPay
All for use in Australia -
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Premium Plan
300GB | $89 per month
$95/mth from 4 July 2023
Price may increase by CPI annually in July.Includes:
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Unlimited standard national calls & texts
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5G network access on compatible devices in selected areas
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Included data comes with access to our fastest download speeds on our 4G and 5G network. If you go over your data inclusions, your speed will be capped at 1.5mbps
-
Share your data between up to 10 Upfront Mobile and Data plans on the same account
-
No excess data charges
-
30 minutes of standard calls from Australia to overseas numbers
-
Unlimited SMS from Australia to all countries
-
Pay with AutoPay
All for use in Australia -
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Small , Telstra Upfront Data Plan
30GB | $25 per month
Price may increase by CPI annually in JulyIncludes:
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4G network access
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Flexible, no lock-in plan
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No excess data charges
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Share your data between up to 10 Upfront Mobile and Data plans on the same account
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Pay with AutoPay
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Access International Roaming with an International Roaming Day Pass
All for use in Australia -
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Medium , Telstra Upfront Data Plan
75GB | $55 per month
$58/mth from 4 July 2023
Price may increase by CPI annually in JulyIncludes:
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5G network access on compatible devices
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Flexible, no lock-in plan
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No excess data charges
-
Share your data between up to 10 Upfront Mobile and Data plans on the same account
-
Pay with AutoPay
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Access International Roaming with an International Roaming Day Pass
All for use in Australia -
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Large , Telstra Upfront Data Plan
400GB | $85 per month
$90/mth from 4 July 2023
Price may increase by CPI annually in July.Includes:
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5G network access on compatible devices
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Flexible, no lock-in plan
-
No excess data charges
-
Share your data between up to 10 Upfront Mobile and Data plans on the same account
-
Pay with AutoPay
-
Access International Roaming with an International Roaming Day Pass
All for use in Australia -
Learn more about Upfront plans
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Our Upfront Mobile plans come with 30 minutes of standard calls from Australia to any standard overseas number. Beyond 30 minutes, our International Calling Packs are available for purchase in My Telstra, enabling you to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on Upfront Mobile plans.
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Yes, International Roaming Day Pass is automatically enabled on your Telstra Upfront Plan from an extra $10 a day and can be used in in selected overseas destinations. Find out the destinations you can roam in and where international roaming is not available.
When roaming, your usage notification will be sent to your service via SMS for mobile services and via email for your data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.
Pay-as-you-go roaming is not available on Upfront plans.
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Your plan is month-to-month, with a no lock in contract. You can change plans once a month if you need to.
We also have Pre-Paid options available.
Alternatively, if you're not happy with these changes, you can cancel your service. Please note, if you are paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app.
Explore our Mobile plans or Data plans.
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Our updated plans have MessageBank activated. To turn MessageBank off, please follow the below instructions.
- Open the My Telstra app
- Navigate to Services and select your service
- Tap the three dots in the top right-hand side
- Select Manage your MessageBank to make changes
- Swipe the MessageBank toggle to off and then tap Update settings.
You can find more information about MessageBank on our support page.
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No, you can't share data with those services. Data sharing is only available between services on Upfront Mobile and Data plans on the same account. This is because other mobile plans that aren't Upfront plans don't support data sharing.
Payments
The way you pay has changed
You’ll now pay for your Upfront services with our new payment method: AutoPay. It is a new form of direct debit. With AutoPay, each month on your payment date, we’ll debit the monthly cost of your service via your selected payment method (credit/debit card or bank account).
With AutoPay, you’ll no longer receive a bill. Instead, you’ll get a reminder 3 days before the payment is debited from your chosen account. Once your payment is processed, you’ll be able to access a digital receipt via My Telstra.
Using My Telstra, you can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts.
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AutoPay reminder
You'll get a notification 3 days before your AutoPay payment is due for your Upfront plan.
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Your monthly plan payment
The AutoPay payment will align to your current monthly bill issue date or to an existing AutoPay payment date and cover you for the month ahead. You can view your digital receipt in the My Telstra app.
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Device repayments
If you've added a device on a repayment plan, the first device payment was paid on the day you signed up.
Your ongoing monthly device payment will be charged on the same day as your monthly plan payment date, once your device has been received.
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Recurring bill for other services
You'll receive a separate bill for any other Telstra services that are not on an Upfront plan, like an internet service or accessories.
Why am I making multiple payments?
During the switch, you'll make multiple payments in the first month. Rest assured - these payments are for different billing periods:
- A payment for your old plan for the billing period that has just passed.
- Your first AutoPay payment on the new upfront plan for the billing period for the month ahead.
My Telstra makes it easy
Check your monthly usage, your plan details, pay your bill, manage your payment details, get help with an issue and much more all in the app.
Learn more about payments
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Currently, full payment must be made via direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
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The AutoPay payment will be attempted on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra.
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Your Upfront plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront plan will still be issued with a monthly bill.
You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.
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You'll no longer be issued an itemised bill for services on an Upfront plan because your monthly plan charge is a set amount each month. You won't be charged extra for exceeding your monthly data allowance.
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If this is your only service and we have advised that you will receive a refund, we'll issue you with a final bill and then send your refund via a cheque. If you have other post-paid services, you'll receive a bill, and the credit will be applied on the bill.
Get more support on Telstra Upfront Mobile plan
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Financial assistance
We understand that sometimes you need a little help.
Contact us
Message us - we're here and ready to help.