What forms of ID can I use to set up a new account?
You’ll need 100 points of ID, and that must include at least one form of primary ID. To make up your 100 points, you can use:
- One primary ID plus one or two forms of secondary ID, or
- Two primary IDs
If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver’s license or Australian passport, as these are the only accepted forms of ID for this plan.
Acceptable forms of Primary Identification:
List of document types and points
Document type | Description | Points |
Australian driver’s license | Full licence with photo and signature | 60 |
Valid Australian passport | With photo, date of birth and signature Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include:
|
70 |
Australian/State Government issued Proof of Age/Identity Card only when combined with a Medicare card which includes the applicant’s name |
|
40 |
Australian learner’s permit | Only when combined with a Medicare card which has the applicant’s name | 40 |
International passport with valid visa with expiry date beyond the contract expiry date | Must include date of birth and visa’s expiry date* that is beyond the contract term. If no current visa is visible, relevant immigration papers confirming the end date of the current visa must be provided. |
35 |
Valid Police/Defence Force ID | With photo | 60 |
Valid Shooters/Firearms licence | With photo | 40 |
Acceptable forms of Secondary Identification:
List of document types and points
Document type | Description | Points |
Medicare card | The preferred secondary ID option and the first form of secondary ID that will normally be requested | 40 |
Credit, debit or ATM card | Only Australian financial institution cards with your name and the financial institution’s name printed Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
|
40 |
Birth certificate or original birth extract | Important: If your name has been changed by marriage, you’ll need to provide the marriage certificate as well | 40 |
Valid Australian Government issued benefits card | This can include Aged Pension card, Seniors Card and Disability Support Pension card | 40 |
Utility bill, vehicle registration or rates notice | Must be less than six months old | 25 |
Tertiary student ID card | Must have photo and student number issuing body such as a university or TAFE | 25 |
Private health insurance membership card | Card must be current | 25 |
Rather get in touch? Let's get you connected
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Multilingual Support
Speak to us in your preferred language. We've got you covered.
Contact us
We're here to answer your questions.