- Turn off your device by pressing the power button
- Wait one minute
- Press the power button to turn your device back on.
See our interactive device guides for instructions specific to your device.
If you’re having issues with connecting to voice calls or internet on your mobile device, these simple troubleshooting steps can help.
Many issues can be fixed by troubleshooting steps carried out on the device.
If you’ve tried the steps above and you’re still having issues, try our Smart troubleshooting tool to test your connection and troubleshoot the problem.
As a last resort, you may need to perform a factory reset of your device.
Important: Before performing a factory reset, make sure you back up all your important data. A factory reset will wipe the device and reset everything to the original configuration.
Find the answers to help fix an issue with your mobile device.
If you’re having trouble connecting to a mobile network, try the following:
See our interactive device guides for instructions specific to your device.
You can find out more about our mobile coverage across Australia, on our network coverage maps.
To see if there’s an outage in your area, check our outages page.
If you’re having trouble making voice calls, we recommend the following steps:
Check our network coverage maps to make sure you’re in an area with coverage. Try making a call to another number, and if that doesn’t help, contact us.
If you’re having trouble with MessageBank® Plus, try these steps and check your MessageBank® Plus messages after each step:
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
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