First Nations Australians
Leading the way
With reconciliation and inclusion.
Reconciliation Week
Explore how you can contribute to achieving reconciliation in Australia during National Reconciliation Week.
Support for our Aboriginal and
Torres Strait Islander customers
If you need support or have any questions about your Telstra phone or internet plan, call us on 1800 444 403, Monday to Friday 9am - 5pm (around Australia).
Our friendly customer care team are here to help.
Want to have a yarn to someone in your language? We support many languages around the nation.
Mobile My Way
Mobile My Way is an educational resource for remote First Nations communities, focused on how to get the most out of your mobile service. The illustrated booklet and overview guide (below) looks at Telstra’s products and services. It also explains how to solve common technical issues, and how to get in touch with us.
To request hard copy materials (available from September 2020), please email consumer.affairs@team.telstra.com
Your feedback is important to us
Good or bad, we’d love to hear from you.
To make a complaint:
- Visit a Telstra store, or
- Contact our First Nations Connect team:
- Call 1800 444 403 Monday to Friday 9am – 5pm (around Australia)
- Email firstnationsconnectcomplaints@team.telstra.com
- Use our online form
For more information read our Complaints Handling Process (PDF, 797KB).
Customers who prefer to receive the information in their language, contact the First Nations Connect team who can help.
Related links
Rural and regional
When you're living in some of Australia's most remote areas, staying connected can be a matter of life and death.
Access for everyone
We offer a range of service options to help you stay in touch with family and friends when times are tough.
Community programs
Helping people and communities stay connected regardless of age, income, ability or location.