Make life easier with our home phone services.
Access message bank, set up caller ID and more with your Telstra home phone.
- Explore this page:
- Telstra Home Phone features package
- All our features & services
Home Phone Features
MessageBank®
A personal answering service for your phone. Available on the nbn™ for no charge.
Directory Voice Services
Use 1234, Call Connect 12456 or Directory Assistance 1223 to find who you are looking for fast.
Features at no extra charge
Call Number Display (CND)
Help identify who is calling before you answer. Available on the nbn™, for no charge.
Conferencing allows you to chat with two people at once. Not available on the nbn™ .
Retrieve the number of your last answered call and get back to them by dialing *10#.
Other features
. Conferencing |
Chat with two people at once.
Conferencing
Available on your phone right now
Conferencing allows you to chat with two or more people at once. Also, one person can leave and another person join at any time, giving an even greater number of people access to the conversation. PSTN (non-nbn™) services are limited to three participants only (previously known as 3-way chat) PricingThere is no charge per successful use or monthly subscription charge for this feature. Call charges apply at standard rates for each call that joins the chat. AvailabilityConferencing is automatically available on tone phones in most areas throughout Australia. Conferencing is available on Telstra Home Phone services provided on the nbn™ however is limited to three party calling on some non- nbn™ services. Anything else I need to know?While you are in a Conference your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work. Further informationThings you need to knowConferencing is provided in accordance with the terms and conditions of
Our Customer Terms, as amended from time to time.
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. Caller ID |
Protect your privacy – choose who sees your number when you make an outgoing call.
Caller ID
Available on your phone right now
How do I use it?Unless you block your telephone number, your number (with the date and time of the call) will be displayed on the telephone or mobile handset of the person you are calling, where that person has Calling Number Display. Your telephone number may also be presented to a person you are calling overseas. If you currently have permanent call blocking on your service, this blocking feature will also apply for calls to people overseas. Further information |
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. Call Forward |
Transfers calls from your home phone to a number you choose.
Call Forward
Available on your phone right now
Isn't it great to know that you can be anywhere you need to be and never miss an important home or business call. That's freedom! You can select to forward:
PricingStandard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on Telstra Voice® Plans. AvailabilityCall Forward is available in most areas throughout Australia. Call forwarding of all calls at selected times is not available on the nbn ™ . Anything else I need to know?Call Forward Immediate overrides all other Telstra Voice Features except Call Forward Selected Callers. Call Forward No Answer – default is 20 seconds (approximately seven rings) before a call will be forwarded. Can be set from five to 60 seconds. Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone. If your service is on the nbn ™ you can manage this feature from My Account on telstra.com Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your home phone. Further informationThings you need to knowCall Forward is provided in accordance with the terms and conditions of
Our Customer Terms, as amended from time to time.
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. Calling Number Display (CND) |
See your caller's phone number and the date and time of the call.
Calling Number Display (CND)Order online OR
call 13 2200
You will need a CND-compatible phone or CND unit in order to use this feature. PricingCND is $0 per month. Calling Number Display is provided at no extra cost on Telstra Voice Ultimate and Telstra Home Phone Pinnacle plans or any Telstra Home Phone service provided on the nbn ™. This feature can be included in the Telstra Voice® Features Package. AvailabilityCND is available on tone phones in most areas throughout Australia. However, you will need to purchase a CND-compatible phone or attachment for your existing phone to display caller details. Disclosure of your Calling Line IdentificationIf you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties. However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:
If you would like more information, please see Our Customer Terms. Anything else I need to know?Calling Number Display capable telephones are designed to mute the receiver for 1–2 seconds while the details of the caller's number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller's voice or external noise and cause a false muting of the telephone receiver. Further informationThings you need to knowCalling Number Display is provided in accordance with
Our Customer Terms, as amended from time to time.
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. Call Return |
Retrieve the number of your last unanswered call and then return the call straight away.
Call Return
Available on your phone right now
Phone always rings at the worst possible moment? Answer it in your own time with Call Return. Retrieve the number of your last unanswered call and then return the call straight away by dialling *10#. PricingThere is no charge or monthly subscription fee for this feature. If you decide to return the call by dialling 1 , standard call charges will apply. AvailabilityCall Return is automatically available on tone phones in most areas throughout Australia. Further informationThings you need to knowCall Return is provided in accordance with the terms and conditions of
Our Customer Terms, as amended from time to time.
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. Call Waiting |
Tells you if a new caller is trying to contact you when you are already on the phone.
Call Waiting
Available on your phone right now
Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller – so you can answer your second incoming call by putting your first caller on hold. PricingThis feature is free of monthly charges to most customers on Telstra Voice® Plans. AvailabilityCall Waiting is automatically available to Telstra customers with tone phones in most areas of Australia. All new services have Call Waiting automatically turned on. Anything else I need to know?Once Call Waiting is on, it stays on unless you switch it off, but it won't work during a 3-Way Chat. Further informationThings you need to knowCall Waiting is provided in accordance with the terms and conditions of
Our Customer Terms, as amended from time to time.
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. Telstra Message services |
Provides an answering service, without the need for extra equipment.
Telstra Message servicesMessageBank® provides a personal answering service if your phone line is busy or you can't get to the phone. You don't need extra equipment like an answering machine, and you also get greater flexibility on Call Waiting – if you don't want to interrupt your call, let MessageBank® take your message. MessageBank ®OR
call 13 2200
PricingThe standard price is $6.00 per month per service, there is no connection fee and message retrieval is free from most Telstra fixed phones anywhere in Australia. MessageBank is provided at no extra cost on Telstra Voice® Ultimate, Reach, Together and Telstra Home Phone Pinnacle plans or any Telstra Voice service provided on the nbn ™ . This feature can be included in the Telstra Home Phone Features Package. AvailabilityMessageBank is available on most tone phones throughout Australia or any Telstra Voice services provided on the nbn ™. ™. Message Notification to Mobile ServiceYou can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone 1. It's easy to set up. See below for details. MessageBank Features
How to activate Message Notification to MobileMessage Notification to Mobile can only be activated from your fixed line service.
Further informationThings you need to know
MessageBank is provided in accordance with the terms and conditions of
Our Customer Terms, as amended from time to time.
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Your details (name, home phone number and address) are not listed in the printed or online White Pages
and are not available from Directory Assistance (also known as Silent Line, or private number).
Unlisted Service
Call 13 2200
Having an unlisted service means that your name, address and telephone number are not published in the printed or online White Pages directories, and are not available through Directory Assistance. PricingThere is no fee for an unlisted number. Anything else I need to know?An unlisted number will only prevent your details from being published in the directories, and won’t stop all unwanted telemarketing calls. Unwanted callsReducing unwanted calls or telemarketing If you want to minimise unwanted telemarketing calls, here are some suggestions:
Silence, hoax, obscene or abusive calls
Malicious or life threatening calls
Need more help?If you need more help, Telstra’s specialist Unwelcome Calls team can help with a number of situations. They’re trained to help with everything from basic advice and practical steps on how to stop calls, to liaising with the police to trace calls when necessary. You can request a callback from our Unwelcome Calls team by calling 13 2200 and saying unwelcome calls, or by completing our online form. |